Statement of Policy

TERMS
1. Minimum orders consist of one display carton containing12 units. Designs and sizes may be
preselected by Queen Arts or by Retailer, this will be determined by Retailer at time of Order placement.
2. First time orders are C.O.D payable by Visa, Mastercard, Money Order  (payable to Queen Arts) or Cash.
3. Established approved accounts are net 30 days. Accounts will be considered established once credit
application is received and credit approved. If an established account has remained dormant for a period
of one year, the customer will be considered as a new account.
4. Accounts over 30 days will be charged 2% per month (24% per annum).
5. NSF cheques are subject to a $25.00 service charge.
6. Prices are subject to change without notice.
7. We reserve the right not to ship to any account that has previously gone into collection.

FREIGHT
In most instances the customer will be billed for freight charges.
Please allow approximately 6 weeks for delivery.

CLAIMS & RETURNS
Queen Arts will accept returns under the following conditions:
1. Damage to PRODUCT during shipping—this does not include damage to the display bin. Upon Queen Arts
receipt of the damaged EMPTY display bin, a new one will be sent at no cost to customer.
All damage incurred during shipping must be reported to the CARRIER within 5 business days.
2. PRODUCTION flaw to the product. Queen Arts is NOT RESPONSIBLE for in-store damage to product.
3. Mislabeled product.
4. Customer dissatisfaction—must be accompanied by customer name, address, phone number and reason for return.

Queen Arts reserves the right to make the final decision as to whether a product is resalable or not, and
is therefore eligible for credit.

All returns must have Head Office authorisation. Please call to arrange.

All returns must be accompanied by a Return Authorisation Form completed in its entirety.

Price stickers must be 100% removed and product saleable—i.e. no sticky glue residue or torn damaged packaging.

Overstock and Wrong Order returns are subject to a 15% restocking charge.

Returns WITHOUT an invoice# or approval by Queen Arts Head Office will be subject to a 30% restocking charge.

Discontinued or Final Sale items will not be accepted for return or credit.

ADJUSTMENTS
In the event of an error in billing or shipping, please do not change invoices. Please notify us within 10 days
and we will make the necessary adjustments.

If you have further questions, please contact Queen Arts at 416-762-3868 or write to us at contact@queenarts.biz